CenturyLink will conduct interviews and testing today and Wednesday as it gears up to hire 150 people in coming months for a new customer service call center in downtown Omaha.
The workers will provide technical support for customers of CenturyLink’s Internet service across a dozen Western and Midwestern states, including Iowa, Nebraska and South Dakota.
CenturyLink previously has outsourced this support service to vendors but wants to bring the employees in-house, said Patrick O’Grady, director of consumer technical support.
The company chose Omaha because “the quality of people here are excellent,” said Sandy Brown, a CenturyLink recruiting manager.
Brown said the jobs come in addition to 48 technicians CenturyLink hired in Omaha recently to support its Prism television product rollout, as well as 33 consumer retention specialist jobs it added this winter to its other downtown offices in the Omaha World-Herald building. The telecommunications provider, headquartered in Monroe, Louisiana, may bring more jobs to Omaha in the future, he said.
Some good news. Downtown has been pretty volatile lately from MindMixer to KC to Hudl to the Old Market to Pac Life announcing moving out to CenturyLink boosting their presence and talking about more jobs.