Pepperjax Grill - Omaha/CB Metro Area

[djc311]

To be honest, when I first read this post, I thought about how if this note was left on the Omaha Food Lovers Facebook page, you would have been chastised and maligned for posting such a comment and not going to management to voice your concerns instead.

If it was a small locally owned joint, I would have messaged them first. However, over the years I have had ZERO luck in giving feedback to these fast casual chains. Most don't even acknowledge your message, and the few that do say something canned like "Thanks for vising us, sorry you experience didn't meet your expectations", and the feedback that you give them is never resolved. One of the Burrito Places here in town had a nasty amount of dust hanging on the vent above the food line. I messaged them several times saying, "you should really clean that vent" and they never did. I understand how hard it is to run a restaurant, I did it for years. But I can tell you if I got a comment from a customer saying "This _______ is dirty", I would have been up on a ladder that night cleaning it.

I agree - and this particular chain is on my "never visit them again" list. Too expensive, too inconsistent and quite frankly the food isn't great.

I think someone posted they had been to one of their locations not too long ago and they enjoyed it - I'm glad they had a good experience because after I give them about 2-3 tries to change my mind.

I'm happy I was able to find "Gary's Quick Steak Seasoning" in a bottle at the HyVee by me this past weekend. I knew they sold the pre-packaged frozen meat slabs but I had looked for the seasoning alone several times before with no luck. Almost resorted to ordering it online where I think it was about $8/bottle. I believe HyVee's price was around $5, but not for sure.

[nativeomahan]

When I read reviews on Yelp or similar platforms if the review is excessively negative,or excessively positive, I always look to see just how many prior reviews the author has written. Usually it’s a very small number. If it is, I completely ignore their review. I much prefer reading reviews posted by people who have posted dozens or hundreds of prior reviews, and who take the time to explain the reasons they like or dislike a place. I appreciate nuance above all else in reviews. Most places I eat at in Omaha are pretty good overall experiences. But then I seldom try a restaurant before checking out the online comments to get a feel for whether it will be worth a visit. If comments frequently mention lots of TVs or loud children, or lackadaisical service, then I will never set foot inside.

[NEDodger]

When I read reviews on Yelp or similar platforms if the review is excessively negative,or excessively positive, I always look to see just how many prior reviews the author has written. Usually it’s a very small number. If it is, I completely ignore their review.

That’s a good call out. It’d be great for review sites if you could filter by people who have left at least 25 or something, and have the overall rating be recalculated.